Gaya APA
TJIPTONO, F.
(1997, 2000, 2003, 20).
PRINSIP-PRINSIP TOTAL QUALITY SERVICE
.
Yogyakarta:
ANDI.
Gaya MLA
TJIPTONO, FANDY.
"PRINSIP-PRINSIP TOTAL QUALITY SERVICE".
Yogyakarta:
ANDI,
1997, 2000, 2003, 20.
Text.